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The Orders section is your central workspace for fulfilling and managing every customer transaction. Navigate to Admin → Shop → Orders (/admin/ecommerce/orders) to access the full orders queue.

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Orders Queue Dashboard

The dashboard displays all orders in a paginated, filterable table. Use the status filter tabs at the top to narrow the list, or type into the live search bar to find a specific order instantly by customer name, order ID, email address, or tracking number.

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Order Status Codes

Click any order row to open the full Order Details view for that record.

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Order Details Operations

The Order Details page (/admin/ecommerce/orders/{id}) gives you a complete picture of the transaction and exposes all fulfillment actions.

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Resending Emails

Resend any transactional email directly from the Order Details page without affecting the order record itself.

Order Confirmation

Resend the order_confirmation email with the full itemized receipt. Use this if the customer reports never receiving their original confirmation.

Shipment Confirmation

Resend the order_shipment email containing the carrier tracking number. Helpful if the customer needs to re-access their tracking link.

Download Link Reminder

Resend the download_reminder email with secure digital asset links and magic UUID tokens. Use this for customers who lost access to their download links.

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Recording a Shipment

When an order is ready to dispatch, use Mark as Shipped to record the fulfillment details and notify the customer automatically.
1

Open the Order Details page

Navigate to Admin → Shop → Orders and click the order you are fulfilling.
2

Click Mark as Shipped

Locate the shipment panel and click the Mark as Shipped button.
3

Enter shipment details

Enter the shipping date and the carrier tracking number provided by your carrier.
4

Save

Save the record. Site Store Pro automatically updates the order status to Shipped (2) and dispatches the shipment confirmation email to the customer.

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Payments Ledger

The Payments Ledger panel on the Order Details page shows every entry in the order_payments table for that order. Each row includes:

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Adding a Manual Payment

To log an offline payment — such as a check, wire transfer, cash payment, or POS terminal transaction — click Add Manual Payment and complete the form: Manual payment entries appear alongside gateway entries in the Payments Ledger and count toward the order’s paid total.

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Processing Refunds

Use the Refund panel on the Order Details page to issue partial or full dollar refunds.
1

Enter the refund amount

Type the exact dollar amount to refund. For a full refund, enter the complete order total. For a partial refund, enter any lesser amount.
2

Submit the refund

Click Process Refund. Site Store Pro sends the refund instruction to the original payment gateway and records the transaction in the Payments Ledger.
Refunding or deleting an order automatically restocks inventory. Site Store Pro adds back the quantity for every variant in the order to its pre-sale level. Verify your current stock levels are accurate before processing a refund if you have since received new inventory for those items.