Enable Reviews Globally
The global reviews toggle acts as the master switch. When it is off, review tabs, star rating badges, and submission forms are hidden across every page of your store, regardless of individual product settings. Navigate to Admin → Global Settings → Reviews Settings and toggle Enable Product Reviews to activate the reviews system sitewide.Enable or Disable Reviews Per Product
With global reviews enabled, you can still turn off reviews for individual products — for example, items that are too new to have feedback, or products where reviews aren’t appropriate (such as gift cards or configurable services). Open the product editor and toggle Allow Customer Reviews. Disabling this toggle hides the review tab and submission form for that product only, while leaving the reviews system fully active for all other items in your catalog.Reviews are always subject to the global toggle first. If Enable Product Reviews is off at the global level, the per-product Allow Customer Reviews setting has no effect — no reviews will appear anywhere on the storefront until you re-enable the global setting.
Moderation and Approval Queue
All customer-submitted reviews enter a pending state and are not visible on your storefront until you approve them. This gives you the opportunity to read every review before it goes live. Navigate to Admin → Shop → Reviews (/admin/ecommerce/reviews) to access the approval queue.
Every review is held in pending status after submission. No customer review appears publicly on your store until an admin explicitly approves it. This prevents spam, inappropriate content, and competitor manipulation from reaching your shoppers.
Approving a Review
1
Open the Reviews Queue
Go to Admin → Shop → Reviews. Pending reviews are listed at the top with a Pending status badge.
2
Read the Submission
Click on a review to read the full text, star rating, reviewer name, and the product it was submitted for.
3
Approve or Discard
Click Approve to publish the review. Site Store Pro immediately recalculates the product’s average star rating (on a 1.0–5.0 scale) and updates the total review count. If the review violates your guidelines, leave it in pending or delete it.
Catalog Cards
The average star rating badge on the product card in category and search results pages reflects the new average immediately.
Product Buy Box
The star rating and review count shown in the buy box on the product detail page update in real time after approval.
Third-Party Review Integrations
If you use an external review platform such as Yotpo, Trustpilot, or Stamped.io, you can replace Site Store Pro’s native review widget with your provider’s JavaScript snippet. This lets you consolidate reviews in your third-party platform while still displaying them seamlessly on your storefront.1
Get Your Embed Snippet
Log in to your review provider’s dashboard (Yotpo, Trustpilot, Stamped.io, etc.) and copy the JavaScript embed code they provide for your store.
2
Paste the Snippet
Navigate to Admin → Global Settings → Reviews Settings and paste the JavaScript into the Third-Party Reviews JS field.
3
Save and Verify
Save your settings. The third-party widget overrides the native review tab on product detail pages. Visit a product page to confirm the integration renders correctly.