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Site Store Pro includes a built-in knowledge base that lets you publish self-service help articles for customers. Articles are organized into categories, searchable from a public landing page, and rated with helpful/not-helpful votes. An AI-powered article writer — backed by OpenAI — lets you draft articles in seconds.

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Public Knowledge Base

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KB Landing Page

GET /kb The public knowledge base landing page presents:
  • Category structure — articles grouped and browsable by category
  • Search — full-text search across all published articles
  • Helpfulness ratings — visitors can upvote or downvote each article to signal whether it solved their problem
Helpfulness ratings feed back into the admin panel so you can identify articles that need improvement.

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Individual KB Article

GET /kb/{seo_link} Each article is served at its unique SEO-friendly slug. Articles are rendered with full HTML formatting from the TinyMCE editor, including images, tables, code blocks, and embedded media.

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Admin Knowledge Base Management

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Article Manager

GET /admin/kb The article management console lets administrators:

Create Articles

Draft new articles using the TinyMCE rich-text editor with full HTML support.

Edit & Delete

Full CRUD operations — update content, change categories, and remove outdated articles.

Sort Orders

Drag-and-drop or manual sort ordering controls the display sequence on the public KB.

Draft States

Save articles as drafts and publish when ready — drafts are hidden from the public KB.

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Category Editor

GET /admin/kb/categories Organize your knowledge base with a dedicated category editor. Categories appear as browsable groupings on the public /kb landing page.

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AI Article Writer

Site Store Pro includes an AI-powered article writer that can generate a full draft article from a prompt or topic title in seconds.
The AI Article Writer requires a valid OPENAI_API_KEY in your .env file. Without this key, the AI writer button will not appear in the admin editor.

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Setup

Add your OpenAI API key to your .env file:

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Using the AI Writer

  1. Navigate to GET /admin/kb and click New Article (or open an existing article to edit).
  2. Enter a title or topic prompt in the article subject field.
  3. Click the AI Write button in the editor toolbar.
  4. The system sends your prompt to the OpenAI API and inserts the generated content directly into the TinyMCE editor.
  5. Review and edit the draft before publishing.
AI-generated content should always be reviewed by a human before publishing. The AI writer accelerates drafting but is not a substitute for editorial review.

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How It Works

The AI writer sends a structured prompt to the OpenAI completions API and streams the generated response directly into the TinyMCE editor field. No additional packages or configuration are required beyond setting the OPENAI_API_KEY environment variable.

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Helpfulness Ratings

Each public KB article displays an upvote/downvote widget at the bottom:
  • 👍 Helpful — increments the article’s helpful vote counter
  • 👎 Not Helpful — increments the not-helpful counter
Ratings are stored per-article and visible in the admin article list so you can prioritize improving low-rated content. Ratings are anonymous — no account is required to vote.